Shipping Policy
Last Updated: 26th September 2023

Thank you for shopping at Samantha Sloane. We are committed to ensuring your jewellery reaches you in perfect condition and on time. Please review our shipping and delivery policy to understand how we fulfil your orders.

1. Order Processing Time:

  • All orders are typically processed within 3-5 business days after payment confirmation.

  • During peak seasons or due to unforeseen circumstances, processing times may be slightly longer, but we will keep you informed.


    2. Shipping Methods:

  • We offer a range of shipping options to meet your needs, including standard and expedited shipping.

  • The available shipping methods, carriers, and associated costs will be displayed during the checkout process.


    3. Shipping Zones:

  • We currently ship to locations within the UK.

  • If your location is outside the UK, please contact our customer support for further assistance.


    4. Estimated Delivery Times:

  • Estimated delivery times depend on the shipping method selected and your location.

  • Please note that these times are only estimates and not guaranteed. Delays may occur due to unforeseen circumstances beyond our control.


    5. Tracking Information:

  • Once your order has been shipped, you will receive an email notification with tracking information.

  • You can use this information to monitor the progress of your delivery.


    6. Shipping Costs:

  • Shipping costs are calculated based on your order's weight, destination, and selected shipping method.

  • These costs will be displayed during the checkout process for your review before finalizing your order.

    7. Customs and Duties:

  • International customers may be subject to import duties, taxes, or customs fees imposed by their country's authorities.

  • These fees are not included in the total order amount and are the responsibility of the customer.

    8. Lost or Damaged Packages:

  • We take great care in packaging your jewellery to ensure it arrives in pristine condition.

  • In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue promptly.


    9. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete during the checkout process.

  • We are not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.


    10. Returns and Exchanges:

  • For information on our returns and exchange policy, please refer to our Returns and Exchanges Policy.


    11. Contact Us:

  • If you have any questions or concerns about your order, shipping, or delivery, please feel free to contact us by email at samantha_sloane_design@outlook.com


    12. Changes to this Policy:

  • We reserve the right to make changes to our shipping and delivery policy. Any updates will be posted on this page.


By placing an order on our website, you agree to abide by the terms and conditions outlined in this Shipping and Delivery Policy. We appreciate your trust in Samantha Sloane, and we strive to provide you with the best possible shopping experience. Thank you for choosing us for your jewellery needs.